The impact of increased awareness while face-to-face

DiMicco, J. M., Hollenbach, K. J., Pandolfo, A., and Bender, W. (2007). The impact of increased awareness while face-to-face. Human-Computer Interaction, 22(1). [pdf]


The experimental results presented in this paper demonstrates that a display showing real-time participation levels, imposing a norm of equal participation on a group, causes those at the hightst levels of participation to decrease the amount they speak. Reviewing the turn-taking patterns with a visualization causes those who spoke the least to increase the amount the speak in a subsequent discussion.

This paper presents Second Messenger, a system of dynamic awareness displays that reveal speaker participantion patterns in a face-to-face meetings, increasing indviducals’ awareness of their own and others’ participantion in discussion. Experimental results indicate that these displays influence the amount an individual participates in a discussion and the procerss of information ahsring used during a decision.making task. These findings suggest that awareness applications brings about systematic changes in group communication styles, highlighting the potential for such applications to be designed to improve group interactions.

Dimicco Secondmessanger

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